FAQ
I have a question, how do I ask it?
Reach out to us anytime at hello@happylittlepeople.co
Call us on +614 404540067
Or write to us at PO BOX 6 Yarraville, Victoria, 3013
We will do our best to respond within 24 hours or you can
Can I return or exchange my products?
Our 110% ‘Call us Crazy’ GUARANTEE!
Try our educational products for 60 days and if you don’t feel they’re supporting your baby’s development, just let us know and we’ll give you back every cent you paid!
Please reach out to hello@happylittlepeople with your name, order number and reason for return.
Please Note: The item must be returned in its original packaging and all postage costs are the purchaser’s responsibility. We will only accept returns if in original packaging.
How do I sign up for your emails which are full of awesome tips, tricks and new activities?
Subscribe to our Thriving Baby Bundle Mailing List here
You will get updates on products and offers, fun new activities and we even throw in some exclusive bonuses!
You can also follow us on Facebook and Instagram
You can unsubscribe at any time by hitting the unsubscribe button at the bottom of the email.
Is my credit card and personal information secure?
All personal and financial Information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy!
Tell me about shipping and processing my order?
When in stock, our products are usually packaged and processed for shipping within 1-3 business days.
When we are out of stock, we will make it clear that you are placing a pre-order and give you an expected timeframe of when we expect the stock to arrive (may be subject to delays outside of our control).
If you choose an item that is on pre-order and an item that is in stock we will ship your entire order when all the items are in stock.
If you wish to have your items shipped as soon as they are available please place separate orders or email us at hello@happylittlepeople.co to arrange payment for extra postage.
Shipping within Australia
We offer flat rate, price-based shipping to all Australian addresses:
- Orders of card deck only AUD: Flat rate $9.90 standard shipping
- Orders $150 AUD or over: FREE standard shipping
- EXPRESS POST: We will post your package the same day if you place your order before 2pm AEST: $21.00 small parcel- Under 1.5 kg $35.00 over 1.51kg
All items are shipped by Sendle OR Australia Post.
Your order could take up to 10 business days to arrive, depending on destination. Parcels going to metropolitan addresses are often delivered within 4 days of dispatch. We will notify you when your order has been dispatched.
International shipping
We offer international weight-based shipping to most countries outside of Australia:
- Orders below 500g: $9.90 AUD flat rate standard international shipping
- Orders over 500g: $35 AUD standard international shipping
All items are shipped by Sendle OR Australia Post.
International delivery timeframe: allow up to 24 business days from when your order is shipped. We will notify when your order is dispatched.
*PLEASE NOTE we have found that due to Covid 19 there have been significant delays for international shipping beyond our control.
All duties and taxes will be the responsibility of the purchaser.
Please ensure that you obey your local custom duties, rules and regulations that may apply to you. We are not responsible for any customs fees or taxes which may incurred upon delivery.
How do I apply a coupon/ discount code?
Each Discount Code may be redeemed once per customer. You can apply it at checkout. Discounts are not transferable and are not redeemable for cash. You can only use one discount code at a time. Purchases of e-gift cards are exempt from receiving the additional value of the discount. Happy Little People reserves the right to discontinue a discount code at any time. If you have any questions regarding applying a discount, email us at hello@happylittlepeople.co
How do I become part of your affiliate program?
You can join our affiliate program here.
By joining you can give all your friends 20% off their first purchase while you'll get a sweet 10-25% commission! (Yep, that's right, you can earn cash just by helping out your friends!)