Shipping Policy

SHIPPING & DELIVERY

 

 

 

 

Packaging and processing 

When in stock, our products are usually packaged and processed for shipping within 1-3 business days. 

When we are out of stock, we will make it clear that you are placing a pre-order and give you an expected timeframe of when we expect the stock to arrive (may be subject to delays outside of our control).

If you choose an item that is on pre-order and an item that is in stock we will ship your entire order when all the items are in stock. If you wish to have your items shipped as soon as they are available please place separate orders or email us at hello@happylittlepeople.co to arrange payment for extra postage.

Shipping within Australia

We offer flat rate, price-based shipping to all Australian addresses:

  • Orders below $120 AUD: Flat rate $7.95 standard shipping 
  • Orders $120 AUD or over: FREE standard shipping

All items are shipped by Sendle OR Australia Post.

Your order could take up to 10 business days to arrive, depending on destination. Parcels going to metropolitan addresses are often delivered within 4 days of dispatch. We will notify you when your order has been dispatched. 

International shipping

We offer international weight-based shipping to most countries outside of Australia:

  • Orders below 500g: $7.95 AUD flat rate standard international shipping 
  • Orders over 500g: $35 AUD standard international shipping

All items are shipped by Sendle OR Australia Post.

International delivery timeframe: allow up to 24 business days from when your order is shipped. We will notify when your order is dispatched.

All duties and taxes will be the responsibility of the purchaser. 

Please ensure that you obey your local custom duties, rules and regulations that may apply to you. We are not responsible for any customs fees or taxes which may incurred upon delivery.

Delivery of physical products

We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates.

We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

You may grant us an ‘authority to leave’ when placing your order. If you do, you understand and agree that this authority to leave gives you and/or our couriers permission to leave the order in question unattended by the front door–or, where applicable, at the reception or concierge’s desk, or as per your instructions–of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us authority to leave, we and our courier are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

You must ensure that you are able to take delivery of the product without undue delay at any time reasonably specified by us. If you are not, the couriers may leave a card giving you instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the product from the carrier, then we may do either or both of the following:

(a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
(b) no longer make the product available for delivery or collection and notify you that we are cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money paid to us, less our reasonable administration charges.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contract details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.

You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

For orders shipping to destinations outside Australia please ensure that you obey your local custom duties, rules and regulations that may apply to you. We are not responsible for any customs fees or taxes which may incurred upon delivery.

Delivery of Digital Products

For digital cards, we will send you a link to download via the email you provided upon purchase. 

Please ensure you provide the correct details upon purchase, as it will be your responsibility to provide us with a valid email address. 

If you do not receive the email within 1 hour of placing your order please contact us at hello@happylittlepeople.co so that we may attempt to rectify the problem.

If we cannot rectify the problem, you may be reimbursed, in accordance with our refund policy, as outlined in this clause 6 of this Agreement.

If you do not contact us within 72 hours of not receiving the link via email we will not be held responsible for any failures or omissions after this period has expired. 

We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

By placing your order, you grant us an ‘authority to leave’.  If you do, you understand and agree that this authority to leave gives you and/or our couriers permission to leave the order in question unattended by the front door–or, where applicable, at the reception or concierge’s desk, or as per your instructions–of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us authority to leave, we and our courier are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

You must ensure that you are able to take delivery of the product without undue delay at any time reasonably specified by us. If you are not, the couriers may leave a card giving you instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the product from the carrier, then we may do either or both of the following:

(a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
(b) no longer make the product available for delivery or collection and notify you that we are cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money paid to us, less our reasonable administration charges.

Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contract details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.

Damaged goods

You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

We take great care in packaging your items. However, if any of your items do arrive damaged please contact us immediately at hello@happylittlepeople.co. We will ask you to return the to us for assessment and if deemed to be faulty or damaged we will offer you a refund, replacement or exchange.

Misplaced orders

All orders are sent using Australia Post or Sendle and can be tracked. If for some reason your parcel does not arrive within a reasonable time please get in touch and we will look into it for you.

Returned parcels

If a package is returned to us marked undeliverable we will contact you to organise re-delivery at your cost.