RETURNS AND REFUNDS
Changes to orders
Please get in touch ASAP if you have made a mistake with your order or changed your mind. There is a small window of time during which you may be able to change your order (usually less than 24 hours). Unfortunately, if your items have already been shipped we are unable to offer a refund.
If for any reason an item is not what you expected, the wrong colour or size, or you are unhappy with it in any way, it can be exchanged up to 14 days after the original purchase was made.
If you need to exchange an item, send us an email at firstname.lastname@example.org.
The item must be returned to us in its original package, unused and with tags still attached.
Once the item has been received we will then send you your new item. Please note all postage costs for exchanges (including shipping of any new items) is the purchaser’s responsibility.
We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us at email@example.com as soon as possible, so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.
If the product is confirmed to have a defect, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
If a product does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.
We do not accept returns for change of mind.
We reserve the right to grant or refuse refunds.
There is no return or refund for any digital products.
In some circumstances, however, where failures for digital delivery cannot be rectified, refunds may be issued.
We do not offer refunds for change of mind. If you voluntarily decide to withdraw from the Services at any time or for any reason, you still will remain fully responsible for the full cost of the Services.
Upon receipt of a refund, your agreement with us is at an end. You agree that this is your sole remedy in these circumstances, other than any rights that may be available to you under the Australian Consumer Law, or in certain circumstances, the laws of your jurisdiction.
Consumer Law Protection
We note that our Services (including, but not limited to, the information services provided through this Website) come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement (or resupply in the case of services) or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced, or the services resupplied, if the goods or services fail to be of acceptable quality and the failure does not amount to a major failure.
Otherwise, subject to the above consumer legislation and the exceptions listed below, you will not be able to cancellation or termination of the Services, except in accordance with the terms of this Agreement and refunds are discretionary.